Return Policy

We guarantee every product we make. If you are not completely satisfied with your purchase for any reason, write to us and we will provide you with the necessary return shipping information. You have 30 days from the receipt of your order to return any products. You must retain the receipt of the return shipment until the product is received and refunded by Pas Normal Studios.

Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.

Return - DK

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -DK).

Feel free to drop off the products you would like to return at the Nordhavn Flagship store instead of shipping them back to us. You can´t unfortunately exchange products in the store, but you can leave the products for a refund and re-purchase the new products directly in the Nordhavn Flagship store.

Please notice this is only valid for DK orders.

Return - EU

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -EU)

Return - DE

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -DE)

Return - UK

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -UK)

Return - US

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -US)

Return - INT

If you wish to return items from your purchase please Click here for our free return option (for order numbers ending -INT)

Bundle return policy 

Some bundles offer a free product with the purchase of two or more specified products. Bundles can only be fully refunded if all items making up the bundle are returned.  If one or more products within the bundle, including the free product, are not returned, we will deduct the value of each individual product that is not returned from your refund.

Exchanges

Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it for a refund and place a new order for the correct item. The purchase price for the returned item will be refunded using the same payment method as used for the order.